[AMRadio] You gotta LOVE IT

Dennis pharr wd5jwy at gmail.com
Fri May 8 11:50:19 EDT 2009

Hello Bob - sorry to hear about your problems with the AT&T U Verse
technician.  I also work for AT&T, however I'm a System Engineer on
the Mobility side, so I don't have much experience with our U Verse
product.  Also, I am a Ham too and I find the technician's complaint
highly suspect.

Have you contacted the U Verse technical support and discussed the
technician's comments with them?  I'm curious to know what their
reaction would be.  If you have not contacted technical support yet,
that would be your first step.  If the first person you speak with
does not offer to have other personnel come out to assess the
situation, you should request to speak with a manager and ask them to
escalate the issue.

If you can't get anywhere with this issue, please let me know.  I can
try to get in touch with the right folks within AT&T and escalate the
issue for you.

My work email is dp5042 at att.com.  My work phone is 405-301-0049.

Let me know what I can do to assist.

Dennis Pharr

On 5/8/09, Bob Peters <rwpeters at swbell.net> wrote:
> Hi Guys and Gals. Got a good one for the group. I
> had ordered ATT U Verse to be installed today.Tech
> got here a bit ago and took one look at the shack
> and said NO CAN INSTALL you are a Ham Radio
> Operator and will kick the you know what out of
> our system. The U Verse cannot be close to any RF
> Environment. Now tell me if that is not the
> biggest piece of B **** . He said that HAMS create
> all kinds of problems for them and that the FCC is
> looking into what to do to help ATT on the
> problem. Looks like we have another BPL on our
> hands here. Brother and I was going to save $80
> per month by going to U Verse.
> Very Best 73's,
> Bob W1PE
> Mesquite,TX
> http://www.w1pe.com
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